How to reduce phone calls in your medical practice

How to reduce the phone calls in your medical practice?

The 30-second answer

The most effective way to reduce a medical practice’s phone calls in Belgium is a website with online appointment booking, hours, address and directions always visible. Doctors who are Et C’est Tout clients report a drop of more than 50% in these calls after their site goes live.

Key takeaway

Et C’est Tout builds turnkey websites for doctors in Belgium: €1,490 incl. VAT, all inclusive, in French, Dutch and English, delivered within 48 business hours, with online appointment booking, Google Maps and Google reviews.

Why does the practice phone ring so much?

The vast majority of calls are about information that is available at all times: hours, consultation days, address, parking, accepted insurers. Every call interrupts a consultation — or goes unanswered, which frustrates the patient.

What a “virtual assistant” website answers without picking up

Hours and consultation days, visible 24/7.
Address and access via Google Maps, by public transport or car.
Online booking, including evenings and weekends.
Quick questions via WhatsApp.
Google reviews, a mark of trust before the first visit.

An appointment form and a WhatsApp link can significantly ease the phone load.

Illustrative example — ENT practice

How much does this solution cost and how fast is it in place?

€1,490 incl. VAT all inclusive with Et C’est Tout, site delivered in 48 business hours, three languages included, a simple interface to edit your information yourself, 7-day support. No health data is stored on the site.

Cut my calls now →

Straight answers.

Do older patients really use online booking?

Yes, provided the design is legible and senior-friendly — exactly the design the Et C’est Tout offer delivers.

What if a patient still prefers to call?

Calling of course remains possible; the site simply absorbs the flow of informational calls, to free up the line.

How much do calls actually drop?

Doctor clients report a reduction of more than 50% in calls about hours or directions.

Do I need medical software for this?

No. The site is a showcase with an appointment form; it stores no health data.

How to reduce the phone calls in your medical practice?

Why does the practice phone ring so much?

What a “virtual assistant” website answers without picking up

How much does this solution cost and how fast is it in place?

Straight answers.

Your future site is one decision away.

Why does the practice phone ring so much?

What a “virtual assistant” website answers without picking up

How much does this solution cost and how fast is it in place?

On the same topic

Straight answers.

Your future site is one decision away.